Privacy and cookie policy

This policy explains how Mortgage Turkey, part of Basterpstra B.V., handles personal information submitted through this website, its contact form and the mortgage review process.

Who we are

MortgageTurkey.co.uk is operated by Basterpstra B.V., Dopheide 10, 9202 PB Drachten, the Netherlands. Contact us at info@mortgageturkey.co.uk or on WhatsApp at +31 85 060 2920.

Information we collect

When you enquire, we may collect your name, contact details, preferred language, property plans and information relevant to your financial circumstances. If your case progresses, additional financial and identity documents may be requested by us or a selected specialist. A purchase in Turkey normally also requires a copy of your passport, a passport photograph and, in some cases, translated and legalised UK documents.

How we use it

We use information to respond, assess the appropriate next step, provide an initial review, maintain records and, where legally permitted, introduce selected professionals who may assist with finance, property, legal, tax, insurance or related services.

Legal bases

Processing may be based on consent, steps requested before entering a contract, performance of a contract, legal obligations or our legitimate interest in operating and protecting the service.

Sharing and international processing

Information may be shared with selected partners, hosting, email, form, security and analytics providers, and authorities where legally required. Because the service involves the United Kingdom, the European Economic Area and Turkey, data may be processed across these locations. Turkey lies outside the EEA and the UK: data only goes to parties in Turkey when that is needed to handle your case, and with the safeguards that UK and EU data protection law require for such transfers.

Cookies and measurement

Necessary storage supports site operation and remembers your cookie preference. Analytics and advertising storage are denied by default. If you accept, Google Tag Manager may load measurement tags. Zoho Forms processes submissions and may attach campaign parameters. WhatsApp applies its own privacy terms after you open it.

Retention and rights

Enquiry information is normally retained for no longer than two years after the last meaningful contact unless a longer period is needed. Subject to applicable law, you may request access, correction, deletion, restriction, objection or portability by contacting info@mortgageturkey.co.uk.

Security and changes

We use proportionate technical and organisational safeguards, but no internet transmission is completely risk-free. This policy is general information about how we work and is not legal advice. Last updated: 14 October 2026.